Return & Exchange Policy

We are committed to ensuring your satisfaction with your purchase. Please review our return and exchange policy below:

1. Eligibility for Return/Exchange

• You may request a return or exchange within 5 days from the date of your purchase.
• To be eligible, the following conditions must be met:
  • The seal tag must remain intact.
  • The item must be in its original packaging.
  • The item must be unused and in the same condition as when you received it.

2. Return Process

• Please return the product within 3 days of delivery.
• If 5 days have passed since your purchase, we cannot offer a return, exchange, or refund.

3. Defective or Damaged Items

• If you receive a defective or damaged product, please upload an unboxing video. We will provide a replacement or exchange within 5 days of receiving the returned product.

4. Exemptions

• Certain categories of products may be exempt from returns or refunds. These will be clearly identified to you at the time of purchase.

5. Processing Returns/Exchanges

• Once we receive and inspect your returned item, we will notify you via email about the receipt of the product.
• If your return/exchange is approved after our quality check, we will process your request in accordance with our policies.

Thank you for your understanding and cooperation! If you have any questions, please feel free to reach out to our customer service team.